Privacy & Data Protection Policy
At Nachiyar Herbals & Cosmetics, we honor the royal privacy and trust of every patron who visits our botanical apothecary. This Privacy Policy details how we collect, safeguard, and process your personal information across our website (https://nachiyarherbals.com) and authorized storefronts.
1. Information We Collect
When you browse, create a patron account, or place an order for our cold-pressed herbal formulations, we collect:
- Contact Particulars: Full Name, Delivery Address, Pincode, Email Address, and Contact Mobile Number.
- Order & Transaction History: Formulations purchased, invoice numbers, order totals, and dispatch tracking details.
- Customer Care Inquiries: Messages, scalp/hair wellness consult notes, and customer reviews submitted with your explicit consent.
2. Financial & Payment Security
We never store your complete credit card numbers, debit card PINs, CVV codes, or net banking passwords on our servers. All digital payments (UPI, RuPay, Visa, MasterCard, Net Banking) are securely tokenized and processed via RBI-licensed and PCI-DSS compliant Indian payment gateways with end-to-end 256-bit SSL encryption.
3. How We Use Your Information
Your details are used strictly to:
- Dispatch, pack, and courier your botanical orders pan-India via express air couriers.
- Send automated SMS and email transit status updates, out-for-delivery notifications, and official GST tax invoices.
- Manage customer care assistance, refunds, and verified product reviews.
- Communicate exclusive limited small-batch harvest announcements if you subscribed to our Royal Circle newsletter.
4. Absolute Non-Disclosure & Anti-Spam Guarantee
We maintain a strict anti-spam policy. We never sell, lease, rent, or trade your personal records to third-party marketing brokers or advertising networks. Your information is shared only with our trusted logistics courier partners (e.g. Bluedart, Delhivery, Express Air) exclusively for door delivery.
5. Data Retention & Deletion
You have the complete right to request access to, correction of, or permanent erasure of your personal account records. Simply write to our Data Protection Officer at care@nachiyarherbals.com.
6. Contact Our Grievance Office
Nachiyar Herbals & Cosmetics
Temple Ring Road, Madurai, Tamil Nadu - 625001
Helpline: +91 94440 88990 • Email: care@nachiyarherbals.com